Shipping policy
Shipping Policy
At Glowixen, we aim to keep shipping simple and transparent. This policy explains where we currently ship, how orders are processed, and what you can expect after placing an order.
Shipping Availability
Glowixen currently ships to addresses within the United States.
Shipping Cost
Free standard shipping is available on all orders. No minimum purchase is required.
Order Processing
Orders are generally processed within 1–2 business days, Monday through Friday, excluding public holidays.
Orders placed on weekends or public holidays may begin processing on the next business day.
Estimated Delivery Time
After an order has been processed and shipped, standard delivery generally takes approximately 3–5 business days.
The estimated overall timeframe is approximately 4–7 business days from the date your order is placed.
Delivery estimates are general estimates rather than guaranteed delivery dates. Carrier delays, severe weather, holidays, incorrect address information, and other circumstances outside our control may occasionally affect delivery times.
Tracking Information
When tracking information is available, we will provide it by email so you can follow the progress of your shipment.
Shipping Address
Please review your shipping information carefully before completing your order.
If you notice an incorrect address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has already shipped.
Delayed or Lost Packages
If your package appears delayed, please check the tracking information provided by the carrier first. If your shipment remains undelivered beyond a reasonable period, contact our support team so we can review the situation.
Damaged Packages
If your package arrives damaged, please contact us promptly and provide your order number and photographs of the package or affected product when appropriate.
Shipping Support
Email: support@glowixen.com
Phone: +1 (704) 555-0193
Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time