Privacy policy

Privacy Policy

At Glowixen, we believe shopping online should be comfortable and transparent. We respect your privacy and are committed to handling your information responsibly. This Privacy Policy explains what information we collect, how we use it, and how you can contact us with questions.

Information We Collect

When you browse our website, place an order, or contact us, we may collect information such as:

  • Your name and contact information
  • Billing and shipping address
  • Email address and phone number
  • Order and purchase information
  • Payment-related information required to complete a transaction
  • IP address, browser, device, and website usage information
  • Information you provide when contacting customer support

How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders
  • Process payments and approved refunds
  • Arrange shipping and provide tracking information
  • Respond to customer questions and support requests
  • Process returns and resolve order-related issues
  • Improve our website, products, and customer experience
  • Help detect and prevent fraudulent or unauthorized activity
  • Comply with applicable laws and legal requirements

Payment Information

Payments are processed through Shopify Payments and its supported payment processing infrastructure. Glowixen does not intentionally store complete payment card numbers on its own website servers.

Cookies

Our website may use cookies and similar technologies to support essential store functions, remember preferences, understand website activity, and improve the shopping experience.

Sharing Information

We may share information with trusted service providers when necessary to operate our business. These may include payment processors, shipping providers, technology providers, analytics services, and customer support providers.

We do not sell or rent your personal information as part of our normal business operations.

Data Retention

We retain information for as long as reasonably necessary to fulfill orders, provide customer support, maintain appropriate business records, prevent fraud, resolve disputes, and comply with applicable legal obligations.

Your Choices

Depending on applicable law, you may have rights concerning personal information we maintain about you. If you receive promotional emails from us, you may opt out at any time by following the unsubscribe instructions included in those messages.

Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, advertising, and other functionality. These providers may handle information according to their own privacy policies.

Children's Privacy

Glowixen does not knowingly collect personal information directly from children. If you believe that a child has provided personal information to us, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, or legal requirements. Any updated version will be posted on this page.

Contact Us

If you have questions about this Privacy Policy, please contact:

Glowixen
1186 Rosewood Park Drive
Charlotte, NC 28210, USA
Email: support@glowixen.com
Phone: +1 (704) 555-0193