Refund policy

Return & Refund Policy

We want your experience with Glowixen to be straightforward. If you need to return an eligible product, please review the requirements below before sending anything back.

30-Day Return Window

Eligible returns may be requested within 30 days from the date your order was delivered.

Items must generally be unused, in their original condition, and returned with the original packaging and included accessories or documentation where applicable.

Beauty and Makeup Products

For hygiene reasons, beauty and makeup products that have been opened or used may not be eligible for return.

This does not prevent us from addressing products that arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number, a description of the issue, and clear photographs when appropriate so our team can review the situation.

How to Request a Return

Please contact our support team before sending an item back. We will review your request and provide the appropriate return instructions if the item qualifies.

Please do not send a return to our business address without receiving return instructions from our support team.

Return Shipping

For standard eligible returns, the customer is responsible for return shipping costs unless the return is due to an item arriving damaged, defective, or incorrect.

Refunds

Once an approved return has been received and reviewed, we will process the applicable refund.

Approved refunds are generally issued to the original payment method. The time required for the refund to appear may vary depending on your bank or payment provider.

Non-Returnable Items

Certain products may not qualify for return, including opened or used beauty and makeup products where hygiene considerations apply, personalized items, and products specifically identified as non-returnable on their product page.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We can generally cancel an order before fulfillment, but cancellation cannot be guaranteed once an order has been fulfilled or shipped.

Contact Us

Email: support@glowixen.com
Phone: +1 (704) 555-0193
Hours: Monday–Friday, 9:00 AM–5:00 PM ET